FAQ

Download from Google Play and install Kid Monitoring on the phone that you want to monitor.

Unfortunately no.

Kid Monitoring does not track phone numbers, it tracks devices. You can send an invitation to a phone number and if she/he accepts your invitation, then you will have access to that phone. If you want to monitor a new device, install Kid Monitoring on it . Please use the install page for step-by-step guide on your specific Android version. Just keep in mind to use the same email address and passowrd for registration in order to have the new device on the same account. By doing this you'll have all your target device in one account - easy to use, easy to manage.

Kid Monitoring can be uninstalled like any other app. Go to target phone's Settings -> Tap on "App and notifications" -> Find and select Kid Monitoring -> tap on Uninstall.

You can see all your logs by logging in to your account with your registered email address and password. Also, in your account, you have phone info, payment history, the option to open a ticket to write us regarding any question or/and issue related to Kid Monitoring.

In order to delete the existing logs, you need to log in to our website -> go to Account section from the left side menu -> Go to Settings -> click on the Delete tab -> click on the Delete logs button to delete ALL logs for the specified phone. Please keep in mind that once you delete your logs we can not restore them, these are lost forever. This is why we always recommend to first save your wanted data on your computer and just after to delete your logs.

In order to save you data you need to save your log files on your computer by going to any page with text logs -> click on the Export tab -> choose the export file type between PDF and Excel -> save the file. This method is availabel only for text logs. For files such as pictures and audio files from call recordings and surroundings you must save each file one by one.

In order to remove a device from your account you mustlog in to our website -> select the Account section -> click on Settings -> Go to the Delete tab -> click the button called Delete Phone located at the right of the phone you want to delete. Please keep in mind that once the device was deleted, all data will be deleted as well. We can restore only devices but data once deleted is lost forever.

In case you forgot your password you just need to click on Recover Password. Now enter the email address you registered during the install and we will send you an email with a link to reset your password (Please check your spam box in case you don't receive the password reset email in short time). For more information, please check Password reset article

To change your email address you need to go to the Account section -> select Setting -> go to the Email change tab and type your new email address. Once you change your email addres you must use the new one for login or even to write to our technical support. This is why we always recommend to register an existing email address.

In case you want to delete your account, you need to log in to our website with your email and password -> go to Account section -> click on Settings -> Delete tab -> click on Delete account button. Please keep in mind that once you do this, all your data will be lost. We can restore only devices (without old logs) and accounts.

We offer a free 3 days trial for you to test the application. If you are happy with this you can buy a subscription. The app uses the Google Play Checkout.

You will have to use Google Play in order to subscribe. You have the option to subscribe when you open the Android app.